Community Manager

You'll be the heartbeat of the building - the person residents know, trust, and turn to. Expect a blend of creativity, people leadership, operational involvement, and relationship‑building. From delivering standout events to shaping the resident journey, you'll play a huge part in creating a place students love living in.\n\nKey Responsibilities:\n\nDeliver exceptional resident experience - be the warm, supportive presence students rely on.\nBuild a thriving community through daily engagement and meaningful interactions.\nPlan and deliver events that champion wellbeing, culture, creativity, and connection.\nDrive resident engagement across social media, newsletters, and in‑building channels.\nSupport building operations including visual checks, safety awareness, and reporting issues.\nAssist with compliance tasks such as fire alarm support, contractor access, and record‑keeping.\nLead and motivate the front‑of‑house team with positivity and coaching.\nSupport sales and rebooking through tours, enquiries, and resident advocacy.\nMaintain polished front‑of‑house standards ensuring every touchpoint feels welcoming.\nTrack engagement KPIs and contribute to building performance.

\n\nWhat We're Looking For\n\nA natural people‑person with a passion for community, wellbeing, and creating memorable experiences\nOutstanding communication and customer service skills\nCreative mindset with confidence in planning and delivering events\nCalm, supportive, and solutions‑focused in challenging moments\nStrong organisational skills and attention to detail\nExperience supporting or leading a small team\nComfortable using CRM or booking systems\nUnderstanding of basic health & safety responsibilities \n\nBackgrounds that work well: Hospitality, Events & engagement, Retail leadership, PBSA, BTR / residential, Community‑based roles, Creative or wellbeing‑focused backgrounds.\n\nWhat's In It for You:\n\nUp to £38,000 salary\n10% annual bonus\nA culture‑driven employer who genuinely invests in people\nA role where creativity, ideas, and personality are celebrated\nOpportunities to grow within a fast‑moving PBSA operator\nSupportive leadership and a collaborative team environment\nThe chance to shape an unforgettable student experience